In many circles, “support” has come to mean leaving a voicemail and hearing excuses when you have a problem. It’s so common that companies lose more than $62 billion annually due to poor customer service. And after one negative experience, 51% of customers will never do business with that company again (Source).
Sadly, it happens in the church software world, too.
Vision2 developed a unique team of experts that is accessible and knowledgeable … but so much more. To begin with, our team works constantly in the background to ensure your gift processing and contribution management are running smoothly, even before you see a need to contact them. We monitor every gift from start to finish.
Beyond that, however, our experts in accounting, design and content (for your giving pages) and, of course, technical aspects of our giving software, are at your fingertips throughout the week with any advice, guidance or answer you may need. We really do take on the heavy lifting!
As extensions of your finance team, our Managed Services team’s expertise goes beyond just the technology; they will do as much of the heavy lifting as you need, including:
We aim to be your Partner, not just a giving software support call. Find out more here.
Other blogposts in this series:
[Or view all the steps at once.]