When we talk with churches about their online giving experience, we frequently find that it is viewed in the context of “software” rather than as an important tool that serves the church AND its members. In these conversations, we encourage a deeper dive into their members’ giving experience. More often than not, they find workflows that impede generosity and result in gift abandonment due to security concerns.
One of the most overlooked aspects of the giving experience is the acknowledgment. When it comes to giving, it’s a profoundly personal decision. And yet, credit card processors (think Square or PayPal) can’t support customized thank-you emails from your church. Instead, your givers receive a generic acknowledgment email from an unknown domain, leaving them wondering if they have been scammed or tricked by a phishing attempt.
In addition to building security and trust with your members, customized acknowledgments achieve several vital goals:
Clarity: Givers won’t wonder if their gift was received—they’ll know.
Appreciation: Personalized messages make givers feel valued and inspire future generosity.
Meaningful Interaction: The thank you is elevated from a transactional receipt to a customized engagement opportunity.